DigiPilot Support Hours: [Add your hours, e.g. Mon-Sat 9 AM - 8 PM]
Calls are free to make from most phones. Any fee for our help is explained before you agree.
Call nowGet more from your call
- Have the order number open on your phone
- Be near your device so we can talk you through the app
- Never read out passwords or verification codes
What do you need help with?
Pick a topic to see exactly what to have ready before you call.
Return or refund
Return and refund questions. Tick what you already have.
0 of 5 ready
Damaged or wrong item
Photos make claims much easier. Tick what you already have.
0 of 4 ready
Payment or charge
Failed payments, double charges, coupons. Tick what you already have.
0 of 4 ready
Account or login
Sign-in and security help. Tick what you already have.
0 of 4 ready
App or checkout error
Crashes, freezes, checkout errors. Tick what you already have.
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Something else
Tell us what is going on. Tick what you already have.
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Other ways to reach us
Choose whatever is easiest for you.
Request a callback
Tell us when to call. We never share your number.
Before you contact us
Are you Temu?
No. DigiPilot Support is an independent third-party service and is not affiliated with Temu. For official support, use the Help section in the Temu app.
How quickly will you call back?
During open hours we aim to call back within the window you pick. Outside open hours, we call at the start of the next open day.
Will you ask for my password?
Never. We do not need your password, verification codes or full card number. If anyone asks for them, end the conversation.
What does it cost to get help?
We explain any fee before you agree, and you are not charged without your clear consent.
I do not speak much English. Can you help?
Tell us when you call or in the callback form what language you prefer, and we will do our best to help.