Services

DigiPilot Support gives practical, plain-language guidance to people who shop on Temu. We are independent, so every decision about an order, refund or account stays with Temu.

Delivery trouble

Stuck tracking, a package marked delivered but missing, or a delivery to the wrong address. We explain the likely causes and the right moment to escalate.

Refund and return support

We help you pick the correct return reason, prepare the item and follow the refund through to the end, including the difference between money back to your card and store credit.

Quality problems

For wrong, defective or damaged items, we show you what evidence to collect and how to describe the issue in a few clear sentences.

Billing questions

We help you read pending holds, spot real duplicate charges and find out why a coupon or credit did not apply.

Account recovery and safety

We walk through password resets, verification problems and steps to take if you think someone else got into your account.

Technical fixes

We troubleshoot app crashes, checkout failures and screens that will not load.

Limits of our service

• We cannot approve, deny or change anything with Temu.
• We do not need or ask for your password or card number.
• We cannot promise a result.