FAQ – digipilot

About us

Do you work for Temu?

No. DigiPilot Support is a separate, independent company with no affiliation to Temu.

Can you see my Temu account?

No. We only know what you tell us. You use your own account yourself.

What should I prepare?

Your order number, the order date, and a short description. The contact page lists extra items for each type of problem.

Is there a charge?

Any fee is explained before you agree, and nothing is charged without your consent.

Can you guarantee a refund?

No one outside Temu can. We help you present your case clearly.

Will you ask for my password?

Never. Do not share passwords or verification codes with anyone.

How do I reach official Temu support?

Open the Temu app, go to your profile, and choose the Help or Customer Service option.