Help guides

How to write a clear message to Temu support

A short structure that makes your request easy to review.

Fixing Temu app crashes and checkout errors

Try these fixes in order, starting with the quickest.

Money back to your card or store credit? How to tell

Understanding where a refund goes and why it can take time.

How to cancel a Temu order before it ships

What to look for and how timing affects your options.

Coupons and credits that did not apply: a quick checklist

Common reasons a discount disappears at checkout.

Package says delivered but you do not have it: what to try

Check these places and steps before you file a claim.

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