DigiPilot Support When a coupon or credit does not apply, the cause is usually one of these.
- The coupon has expired or has a minimum spend you have not reached.
- It only applies to certain items or categories.
- Another offer on the same item cannot be combined with it.
- You are signed in to a different account than the one that received it.
Look at the coupon details page for conditions. If everything matches and it still fails, take a screenshot of the coupon and the checkout screen and use the Help section in the app.
Still stuck? Call 1-888-884-3769