Our Process

Here is exactly what to expect from the first call to the last step.

Before the call

Visit the contact page, pick your topic, and tick off what you have ready. It takes a minute and makes the call shorter.

On the call

You tell us the story. We ask a few questions, then explain your options in order, from the simplest fix to the last resort. If there is a fee for anything we offer, you hear it before you agree.

After the call

You take the steps in your own Temu account. If Temu asks for more, or something looks different from what we described, call again and we will adjust the plan.

Our promises

• We will always say clearly that we are independent.
• We will not ask for passwords, codes or full card numbers.
• We will tell you when something is outside what we can do.