How to write a clear message to Temu support

Published October 22, 2026 by DigiPilot Support

Clear requests get clearer answers. Use this structure.

1. Order number.
2. What happened, in one sentence.
3. What you want, such as a refund or replacement.
4. Evidence, such as photos and screenshots.

Example: Order 123456. The item arrived with a cracked screen. I would like a refund. Photos are attached.

Keep it calm and factual. Avoid long stories.

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