DigiPilot Support A delivered status without a package is stressful, but it has a few common causes.
Check first
- Porches, side doors, garages and mailrooms.
- With neighbors or building staff.
- The delivery photo or note in the tracking details, if one exists.
- Whether the address on the order is exactly right.
Wait a little
Carriers sometimes scan a package as delivered a few hours before it actually arrives. Give it one business day.
Then report it
Open the order in the Temu app and use the option for a package you did not receive. Include your checks in a sentence or two.
Still stuck? Call 1-888-884-3769